| SMARTnet primer. |
SMARTnet is Manufacturers
Hardware and Software support for your Cisco products.
Provided directly by Cisco, it entitles you to software
support and upgrades and hardware replacement within
an agreed timeframe. SMARTnet provides four distinct
benefits:
- Access to Cisco.com - With a SMARTnet contract,
you are entitled to extended access to tools and
information on the Cisco Website. This resource
can provide answers to support you and your staff
without expensive training courses or books and
manuals.
- TAC Assistance - With a SMARTnet contract, you are
entitled to talk to Cisco experts at the TAC (Technical
Assistance Centre) They will assist you in getting
the most from you Cisco equipment.
- Software Upgrades - With a SMARTnet contract, you
are entitled to download and legally install upgrades
to the operating system of your Cisco devices. You
can obtain advice and guidance in doing this from
the TAC.
- Advance Replacement - With a SMARTnet contract, Cisco
will send you replacement hardware, with or without
an engineer, should your Cisco hardware fail. This
can be within a 2 (two) hour timeframe if your network
is important to your business.
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